210-568-3642

6 Ways We're a Better Pool Service Company (Plus 1 More)

Not all pool service and maintenance companies are alike. Many are little more than sales organizations acquiring as many accounts as they can, regardless of how well they are able service them. Pure Pools + thinks that when we commit ourselves to being a customer service organization first, sales will follow our reputation. So there are obvious key differences between Pure Pools + and the other pool service providers you may encounter. Here are 6 ways (+1) we're different and for most people, much better.

Pool service differences:

1. Passion For Our Clients and For Our Job

The other guys:

Unfortunately, for most pool service companies, it's a numbers game. They only focus on acquiring as many accounts as they can and on minimizing costs. They factor in the fact that they will lose a percentage of clients because don't provide quality service or don't provide good customer service, but many will stay because they don't realize the poor quality of service they are receiving (unhealthy but clear water) or don't want the hassle of finding another comapny. These companies don't care, as long as they can keep acquiring accounts. Unfortunately for their clients, this lack of passion results in unhealthy pool water, shorter equipment life, and plenty of headaches.

Pure Pools +:

We have a different background than most of those other guys. We have a background firmly rooted in service to others and we're passionate about that. We know you're more than just an account number and a monthly check. We value your individual needs as a client. We have bigger plans and we want to grow our relationship with you. In fact, we value what you have to say so much that if you become our client, we'll offer a discount to you every month, just for telling us what you think of our services. This passion results in superior service, better water quality for you and your family, and longer equipment life. 

2. We Don't Cut Corners

The other guys:

Most other pool companies will gladly use inferior chemicals, products, and equipment if it saves them a buck. They cut corners. They expect that you won't check behind them, to make sure they did a good job. Unfortunately, this short-term thinking is what leads to 60-85% of pools having chemical levels unhealthy for humans, as well as shortened life for your pool plumbing and equipment. 

Pure Pools +:

We know you come to us because you trust our judgement as professionals and we would never betray that trust. For our DIY Assistance + Chemical Par service you will have options for which brands of chemicals we will stock for you and we'll gladly tell you the pros and cons of each. For our full and partial pool cleaning services, we only use the more premium brands on your pool, as we do on our own and our families' pools. 

3. Never Short On Time...or Customer Service

The other guys:

To be frank, the pool service industry often doesn't have a great reputation. You constantly hear stories of unanswered and unreturned client phone calls and emails, along with rushed and shoddy service. This happens because the other guys A) over-extend themselves. and B) aren't customer-driven. Not only that, but they pay their employees only a small amount per pool serviced...a manner that virtually assures rushed and shoddy work. 

Pure Pools +:

We ARE customer-driven and you can be assured that in the rare case we can't immediately answer your call during business hours, you will hear from us within 15 minutes. We are determined to serve you well and not over-extend ourselves. In fact, we would rather put prospective clients on a short waiting list for our services, than to under-serve the clients we have. As for employee pay, efficiency is only part of their compensation package. The other half of their pay includes bonuses for client satisfaction, so they have great incentive to take the necessary time you and your pool require.

4. All Technicians are Certified

The other guys:

You'll see lots of claims of "skilled technicians" and of companies being CPO certified (and/or "several" technicians which may be certified). The fact is that companies can't be CPO certified -- only individuals can -- and without certification to prove a standard of professional skill for ALL field technicians, the technicians that service YOUR pool may or may not be very skilled at all.

Pure Pools +:

ALL of our pool technicians are Certified Pool Operators and even with this level of professional skill, we go a step further in that our technicians are supervised and their quality is monitored by regular inspections conducted by Certified Pool Inspectors. These CPIs have been tested by the Nation Swimming Pool Foundation and have shown to possess the skills necessary to operate pools in private, public, and resort settings and will gladly apply this level of skill to your backyard pool.

5. Security and Peace of Mind

The other guys:

They typically don't carry business insurance and are not bonded. They usually hire random people off the street, with no background checks, to work at your home near your family and loved ones.

Pure Pools +:

We are bonded and carry over $1 million in business insurance. We only hire U.S. military veterans and military spouses as pool technicians and conduct full background checks on all of our employees. We value the safety and security of you -- our client -- your home and your family.

6. Customized To Your Individual Needs

The other guys:

Remember, to the other guys, you're just a number  not an individual. They may or may not come by on a sales call, but even if they do, they are likely going to just tell you "This is our most popular service package. It's $X.XX." And if you don't like that package, they likely only have one other. It's like buying a Ford in the 1920's. You could get a Model T roadster or a Model T sedan...color black, and that's it.

Pure Pools +:

We understand each swimming pool has individual needs and each homeowner has individual needs. During the sales process, we come out and look not just at your pool, but also the surrounding structures and landscape that may affect your pool. It may take us an extra 10 minutes or so, but we'll gladly explain how those things may influence what services may be more important to you. While we do have preset packages, we are open to adjusting any one of them to fit your lifestyle and needs. We even have supervised do-it-yourself packages for those who are comfortable with maintaining their own pool, but would like a regular professional guidance and oversight just to make sure everything is still good. 

7. Veteran Owned and Veteran Staffed

The other guys:

We cannot address the other guys' ownership status or hiring practices. We can only address our own.

Pure Pools +:

We are a veteran-owned business whose staff is also made up exclusively of veterans and military spouses. We find the attributes common to the military -- the mission focus, sense of duty, attention to detail, accoutability, esprit de corps, determination, and pride in a job well done -- to be ideally suited to the services we provide and who we want to be as a company. We also enjoy being able to provide exiting service members with a living wage as they transition to the civilian world, either as long-term employees or as they work their way through school. This also goes for military spouses, who -- as partners with our military service members -- help provide good homes and living conditions for their military families. Because they move so often, many are not able to advance to levels much higher than minimum wage. We're happy to have the opportunity to give them an alternative. We are both proud and grateful to be able to have them as part of our team.

Logo for the Association of Pool and Spa Professionals

You know you have a pool service and supply professional when you see the Association for Pool & Spa Pofessional's logo.

CPO and CPI logos for the National Swimming Pool Foundation

These National Swimming Pool Foundation logos attest to the level of skill that ALL of our pool service technicians have proven to have.

Logo for the International Association of Certified Home Inspectors

Our full-service package includes periodic safety, structural, and equipment inspections by technicians certified by the National Association of Certified Home Inspectors. This premium service is also available as an add-on to partial and DYI packages. 

Share This Site With Your Friends!
Follow And Like Us!